No Excuse for Poor Customer Service

Yesterday, a friend an I stopped by the local Pizza Hut in Sylva, NC.  We hoped to get in on their lunch buffet.

I had hoped it wouldn't be too terribly busy.  The customer parking lot had maybe 4 cars in it so I felt like we had missed the rush.  Upon walking in my thoughts were confirmed; there were only 2 tables of customers in the restaurant.  The buffet, however, looked dismal.

Three completely empty pans sat there, with 3 others that had, maybe, a pizza and a half total.  Well, maybe there's more coming out.  After all, there's still another hour left in lunch.

So we get a seat at the only clean table we can see, directly at the register.  I might have hit my head on it if I leaned back too far.  About 5 minutes later, we still had not seen any signs of life from the kitchen area where staff should be.  We decided lunch was too short to spend waiting on some kids to turn their intolerable service into just unsatisfactory service, and thus went to Bojangle's instead.

It was delicious.

I encourage you, however, to speak your mind if you have had any trouble with a business in your area.  The internet is about communication, and has become a great tool in customer service.  These corporations want your business, and they want to know why they don't have it or why they lost it.

Especially if you know the Pizza Hut in question and have had a bad track record with it, as I have, give them some feedback.  Visit their customer service contact site and let them know what happened to you.  If they start to notice a trend, they'll fix the problem.

Unhappy customers don't give money.

The Point Blank Critic